Returns & Exchanges

🌙 Returns & Exchanges
Can I return my order? How do I do it?
Of course. You have 45 days from receiving your order to request a return or exchange.
Just fill out our [return form] and send the item back in unused condition, ideally in its original packaging, using a trackable shipping method.

Return shipping costs (and customs fees, if any) are the customer’s responsibility — unless you’re in the US (see below).

🔸 Holiday returns
Orders placed between November 15 and December 15 can be returned until January 31.

🇺🇸 Special Note for USA Customers
We’ve got you covered:

✨ Exchange? Free of charge.

💸 Refund? We’ll deduct $3.90 from your refund to cover return shipping.

📩 We’ll send you a prepaid return label.

✅ What items are eligible for return?
We accept returns on all jewelry, except custom-made pieces.

⏳ When will I receive my refund?
Once we receive your return, we’ll process your refund within 14 days and issue it back to your original payment method.
Need more info? Read our [Refund Policy] or just reach out — we’re here to help 🤍

🌀 If your answer isn’t here, check our full [FAQs] section.